Refund Policy — Thredium

Thredium is a digital software product. Once a license is issued or activated, the product is downloaded or delivered, or access is provided, performance of the digital service is considered to have begun.

General rule

Except where expressly required by applicable law, all payments are final and non-refundable.

When refunds are not provided

Refunds are not provided for:

Account bans, restrictions, checkpoints, shadowbans, content removal, reduced reach, or platform actions.

Lost accounts, poor proxies, or low-quality purchased accounts.

Incorrect configuration, insufficient hardware, lack of skills, or failure to follow instructions.

Changes to third-party platform rules, failure to achieve an expected result, lack of profit, or user error.

Use of the product for an unintended purpose.

Refunds are also not provided for violations of the Terms, the Acceptable Use Policy, or license restrictions; attempts to bypass licensing; transfer of access to third parties; abuse of support; chargeback abuse; use of the product for unlawful activity; or violations of third-party platform rules.

Exceptional cases

We may consider a refund only in exceptional cases:

A duplicate payment.

Failure to issue a license due to our fault.

An activation issue caused exclusively by our system.

A verified critical product defect that we could not resolve within a reasonable time.

How to request a refund

To request a refund, write to support@thredium.app within 7 days of payment and include the purchase email, order number, license key if available, a description of the problem, screenshots, logs, and any other requested information. Requests without sufficient technical information may be denied.

Alternative remedies

We reserve the right to offer technical support, a replacement license, an extension, service credit, a partial refund, or another reasonable remedy instead of a full refund.

Important: payment processor and bank fees, exchange-rate differences, platform fees, and costs of third-party services may be non-refundable.