Thredium Balance Rules

These rules describe the shared Thredium balance: how to top it up, what it can be spent on and when it changes.

What the balance is

The balance is an internal account of your Thredium account in US dollars. Only the Thredium server counts it; the app and the account cabinet show the amount the server sends.

Top-ups

One top-up is from $5 to $500, in whole dollars.

Payment is made on the page of the payment service Heleket. The money arrives after the payment service confirms the payment.

An unpaid invoice closes after one hour.

You can create at most 10 invoices an hour and keep at most 3 unpaid invoices at a time.

What the balance is spent on

The balance can be spent on Thredium licenses and marketplace goods and services. It is not paid out, exchanged for money, transferred to another account or returned to a card or wallet.

Refunds to the balance

If a promotion order is completed partly or cancelled by the provider, the price of the undelivered part returns to the balance at once.

Reversed payments

If a top-up is returned by the payment service (a refund or a disputed payment), that amount is taken from the balance, even if the balance becomes negative. Purchases are unavailable while the balance is negative.

Corrections

Thredium may correct the balance if an error occurred. Every change is shown in the balance history.

Refund of a top-up

A top-up is not refunded, except in the cases listed in the Refund Policy (for example, a duplicate payment or an error on our side). To ask, write to support@thredium.app within 7 days of the payment.

By topping up the balance you agree to these rules, the Terms of Use and the Refund Policy.