This Privacy Policy explains how Thredium (“we”, “us”, “our”) collects, uses, stores, and protects information about users of thredium.app, the Thredium software product, the customer portal, the licensing system, and related services.
By using the website, purchasing a license, installing or activating the software, or contacting support, you agree to this Policy.
Information we collect
We may collect your name, email address, Telegram or other messenger contact, payer contact details, order number, license type, payment status, IP address, country, browser language, technical device data, license key, installation identifier, application version, diagnostic events, activation errors, crash logs, support requests, subscription status, and other information reasonably necessary to operate, secure, license, and support the product.
Payments
We do not directly store full payment card numbers. Payments may be processed by third-party payment providers. We may receive from them the payment status, transaction identifier, amount, currency, payer email, country, the last four digits of the card when available, and other payment metadata.
Local data on your device
Thredium is a desktop application. Account data, cookies, proxies, browser profiles, automation settings, local logs, and related files may be stored locally on the user’s device. The user is solely responsible for the security, legality, accuracy, backup, and use of this local data.
How we use information
We use information to issue and validate licenses, process purchases, activate the software, prevent abuse and fraud, provide support, diagnose errors, improve the product, deliver updates, enforce our terms, maintain security, meet legal obligations, and communicate with users.
Sharing of information
We do not sell personal data as a standalone product. We may share data with hosting providers, payment processors, analytics and email services, fraud-prevention services, infrastructure providers, legal advisers, specialist contractors, and public authorities when required by law.
Retention
We may retain license records, payment metadata, support history, and technical logs for as long as reasonably necessary to operate the product, prevent fraud, maintain accounting records, resolve disputes, comply with law, and protect our rights.
User responsibility
The user understands that automation involving third-party platforms may carry risks. We do not control the user’s accounts, proxies, cookies, content, actions, settings, limits, or decisions made by third-party platforms. We are not responsible for bans, restrictions, account loss, content removal, reduced reach, platform actions, data loss, or other consequences of using the product.
Your rights
You may request access to, correction of, or deletion of your personal data by writing to support@thredium.app. Some information may be retained when required for accounting, security, fraud prevention, legal compliance, or the defense of claims.